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Find the products you want first. You can find them in categories or use the search engine (top left). For the product, click the Add to Cart button and then Continue Shopping or Complete Purchase (depending on whether you already have all the products in your cart). Enter all the information in the online shopping cart. Pay special attention to steps 2 and 3 to indicate the method of delivery and payment. Finally, review the order again and click Place Order. Your order number will be displayed and you will receive an order confirmation by email. If the number was not displayed and you did not receive any message by email, the order was not successfully placed. I suggest that in this case you contact us at info@grapak.com or +386 (0) 4 277 2700 (Strahinj, Slovenia), +386 2 613 0106 (Fram, Slovenia).
FAQ
How do I place an order?
When do I receive my package if I order it today?
At Strahinj or Fram stores (order till 1 pm): 9 am – 3pm
Home / Office (Pošta Slovenije): 1-2 days.
How do I know exactly when a package will be delivered to me?
Packages ordered by 1 pm are expected to be delivered to you within one or two working days. You will receive two SMS before delivery. The first time we send the package, where you also have the option to change the address, place and / or delivery date. It is possible that the postman will call you before delivery. You will receive the second SMS on the day of delivery. In case you are not at home at the time of delivery, the postman will leave you a note with the package number and the address of the nearest post office, where you can pick up the package with an identity document within 15 days. In the event that the postman does not leave you a ticket or you lose it, you can still pick up the package in person at the post office with the package number that you get in the SMS.
What are the shipping costs?
Claas products: Free delivery inside Slovenia, if you order products with a total value of € 50.00 or more.
CEMO products: Delivery cost are depending on the wheignt of the end CEMO order.
Delivery cost for Cemo order / kg:
| from 2 kg
|
5,13 €
|
| over 2 kg under 5 kg
|
6,24 €
|
| over 5 kg under 10 kg
|
7,53€
|
| over 10 kg under 15 kg
|
8,82€
|
| over 15 kg under 20 kg
|
10,02€
|
| over 20 kg under 25 kg
|
11,54€
|
| over 25 kg under 30 kg
|
13,16€
|
| over 30 kg under 40 kg
|
15,28€
|
| over 40 kg under 50 kg
|
17,83€
|
| over 50 kg under 100 kg
|
27,08€
|
| over 100 kg under 250 kg
|
53,72€ |
| over 250 under 600 kg
|
78,90€
|
How do I pay for the package?
You have three options. You can pay your package to the postman in cash when he delivers the package to your home / officeM; by proforma invoice (UPN order) or via Paypal. The payment method you choose at the end of your purchase.
I don't know if I placed an order? Where can I check this?
After a successful order, we will send you a return e-mail that your order has been accepted, in which you will receive the order number, a list of products you have ordered and the final price of your package. If you haven't recive an e-mail to your mailbox, also checks under promotions or spam.
I can't order online. Can I place an order via email or phone?
No problem, write to us at info@grapak.com or call us at +386 (0) 4 277 2700 (Strahinj), +386 2 613 0106 (Fram) and we will be happy to help you.
I ordered the package to my home adress, but I was not at home at the time of delivery. What now?
The postman will leave a notice in your mailbox, at which nearest post office the package will be waiting for you. Sometimes a postman forgets to leave a ticket - at your post office they will give you a package without a ticket (but you need an identity document) and the package number that you got earlier in the email or SMS.
It's been 3 days since I ordered my package and I haven't received it yet. What happend?
There can be several reasons for this. First, check if you have successfully placed your order (you have a confirmation email). If you have selected the payment method via UPN, check if you have paid the amount. If none of this happens, contact us at info@grapak.com or +386 (0) 4 277 2700 (Strahinj), +386 2 613 0106 (Fram) to find the problem.
I paid over UPN. Do I have to send a receipt?
No, you don't need to send us the receipt. If you paid the amount in the morning and receive the amount on our amount, we will send the package the same day.
Can I return the purchased goods?
As a customer, you have the right to return the purchased products within 14 days of receipt. However, as a customer, you are obliged to bear the costs incurred in returning the products - postage. You must also attach a copy of the invoice. Return the product to the address: Grapak A1 d.o.o., Strahinj 155, 4202 Naklo, Slovenia. Then write to us at info@grapak.com or call us at +386 (0) 4 277 2700 (Strahinj), +386 2 613 0106 (Fram) to agree on a refund.
